Terms and Conditions
Introduction
Welcome to Surma Global Education (“we,” “us,” “our”). These Terms and Conditions govern your use of our website www.surmaglobal.com and our services as a study abroad consultancy firm. By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
Services
Surma Global Education provides consultancy services to students seeking to study abroad. Our services include, but are not limited to:
- Guidance on selecting educational institutions and programs.
- Assistance with application processes.
- Support with visa applications and travel arrangements.
- Pre-departure orientation and support.
Use of Our Services
Eligibility
To use our services, you must:
- Be at least 18 years old or have parental/guardian consent if you are under 18.
- Provide accurate and complete information during the registration process.
- Agree to comply with these Terms and Conditions and all applicable laws and regulations.
Registration
You may need to create an account to access certain features of our services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Accuracy of Information
You agree to provide accurate, current, and complete information about yourself as prompted by our registration forms. You also agree to maintain and promptly update your information to keep it accurate, current, and complete. Surma Global Education is not responsible for any issues arising from incorrect or outdated information provided by you.
Fees and Payment
Service Fees
We charge fees for certain consultancy services. The details of our fees are provided during the initial consultation and are subject to change. You agree to pay all applicable fees associated with our services.
Payment Methods
We accept various payment methods, including bank transfer, bkash, and Nagad. All payments must be made in Bangladeshi Taka (Tk). You agree to pay any additional charges incurred if your payment method is not in Bangladeshi Taka.
Cancellation and Refund Policy
Cancellation
You may cancel our services at any time by notifying us in writing. The cancellation will be effective upon our receipt of your notice.
Refunds
Refunds for cancelled services will be handled on a case-by-case basis and are subject to our discretion. We will provide a full or partial refund based on the stage of the consultancy process and the work already completed.
Intellectual Property
Ownership
All content on our website, including text, graphics, logos, images, and software, is the property of Surma Global Education or its content suppliers and is protected by intellectual property laws.
Use of Content
You may use the content on our website for personal, non-commercial purposes only. You may not modify, reproduce, distribute, or create derivative works based on our content without our prior written consent.
Limitation of Liability
No Guarantee
Surma Global Education makes no guarantees regarding the success of your applications or visa approvals. Our role is to provide guidance and support, but the final decision rests with the educational institutions and relevant authorities.
Limitation of Liability
To the fullest extent permitted by law, Surma Global Education shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services or website.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.
Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date. By continuing to use our website or services after any changes are posted, you agree to be bound by the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Surma Global Education
Email: surmaglobal@gmail.com
Phone: +880 1720 632721
Address: Saira Monzil, 59 Dishari, Hawapara, Sylhet, Bangladesh
By using our website and services, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue your use of our website and services immediately.
